Sue Thompson, CFM

Sue Thompson is an author, speaker, trainer, and coach, and the president of Exceptionality LLC. She's also a facility manager with AAA Mid-Atlantic, taking care of multiple properties in Delaware, Maryland, New Jersey, Pennsylvania, and Washington DC. She has been a member of IFMA for 17 years, previously serving as a past president of IFMA's Corporate Facilities Council, as secretary on the Delaware chapter board, and as VP of the chapter and a continuing member of the program committee. Sue has presented at our chapter and at IFMA chapters throughout the country, and numerous times at World Workplace and Facility Fusion.


Cheryl Titcher

Cheryl Titcher has been a member of IFMA since 2005 and served on the program committee for several years before taking on the office of vice president. Cheryl is the marketing manager for BrightFields, Inc., an environmental consulting and remediation services firm headquartered in Wilmington with offices in Philadelphia, PA, and Baltimore, MD.


Mark Mankin, CFM, MBA

Mark Mankin began his career in higher education administration at Delaware Technical and Community College, and then served as coordinator in student life at Goldey Beacom College. He then went to work at the University of Delaware, and held progressively responsible positions within the University's residence hall system for 32 years. Mark retired as manager for furnishings in the UD Facilities unit in 2015. Mark has held the IFMA Certified Facility Manager (CFM) credential since 2003, and stays active in the Delaware chapter’s administration as well as maintaining knowledge and experience in the Facility Management Profession.  


The chapter currently has four active committees: Membership, which recruits professional members and provides information on joining the chapter to all interested parties; Program, which develops and schedules chapter meetings and other events; Communications, which manages meeting announcements; and Sponsorship, which encourages companies involved in providing facility management services to invest in support of chapter programs. Volunteers are needed and welcome on all committees.

Mark Mankin, Chair

Sue Thompson

Steve Huff, Chair

Pam Nelson

Gary Nantais

Sue Thompson

Cheryl Titcher

Youness Baftechi, Chair

Gary Nantais

Chip Rankin


The membership chair and committee posts for the new program year are open to eligible members.

Enhance your résumé, work with a fun-loving group, augment your professional experience — all while serving your chapter members.

Interested? Contact Cheryl.

ounded in 1990 by Youness Baftechi, the Delaware Chapter of IFMA provides facility managers the opportunity to further their professional and personal development through education and networking in a welcoming environment.

The chapter has approximately 100 members, including four elected executive board positions and several appointed chairpersons. Chapter meetings are held the first Tuesday of each month, September through June, and offer a variety of programs and meeting formats. We also hold two “Lunch & Learn” meetings planned to address topics of particular interest.

We participate in the local community by supporting various charitable endeavors. Each year the chapter participates in a golf outing fundraiser for the New Castle County chapter of Habitat for Humanity, formerly sponsored entirely by the chapter and now expanded to include other organizations. We have been proud to make donations each year, at times reaching $25,000. In addition to our work with Habitat, we support the profession of facility management by offering academic scholarships for individuals who are pursuing a degree in the field. We also give to the IFMA Foundation.

We welcome you to attend one of our meetings to learn more about our chapter and to explore the many resources and benefits that come with membership in the Delaware Chapter of IFMA.



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2008 IFMA Award of Excellence for Membership Marketing

2006 IFMA Award of Excellence in Web Communication

Steve Huff

Steve joined the IFMA organization in 2013 and has served as the chair of the programming committee since the fall of 2014. Senior Structural Engineer with over 15 years of experience in the design and construction of federal, educational, industrial, and commercial facilities. Skilled in developing bid documents, reviewing shop drawings and submittals, providing on-site assessments, reviewing as-built construction and recommending acceptance during the construction phase of projects. Proficient in the design and analysis of steel framed structures, timber, cold-formed metal framing, reinforced masonry, reinforced concrete, retaining structures, and deep and shallow foundations.



Pam Nelson

Career marketing and facilities professional. Team leader who understands the larger picture as well as the small details. Skills include a unique combination of creativity and analytics with the ability to tap both for effective and innovative marketing programs and facility improvements. Facility management includes interior and exterior vendor oversight, work station design, office move coordination, maintenance schedules, new building logistics, capital improvements cost analyses, etc.


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